Privacy Policy

Who we are

Ember Cover ("Ember", "we", "us") is based in Australia and develops insurance infrastructure for onchain transactions. This notice covers embercover.com and correspondence about website enquiries, integrations, partnerships and investment.

You can contact us about privacy at ember_insurance@proton.me.

Information you provide

When you submit an enquiry, we collect your email address and any name, organisation, message or other information you choose to provide. Your email address is required so we can respond; the other form fields are optional. We also receive information you send in subsequent correspondence.

Please do not send private keys, seed phrases, passwords, payment card details or identity documents through the contact form.

Website and technical information

Our website is hosted on Railway. Hosting and email providers may process technical information such as IP addresses, browser details, request times, pages requested, delivery records and error logs to deliver the website and messages, troubleshoot failures and protect their services.

The contact form does not require an account or advertising cookies. We do not include advertising trackers or third-party analytics scripts in the website application.

How we use information

We use enquiry information to respond to you, discuss potential integrations, partnerships or investment, and manage related correspondence. We may also use relevant records to investigate technical problems, prevent misuse, handle disputes or meet legal obligations.

Submitting an enquiry does not create an account, connect a wallet, purchase insurance or start a subscription. It does not automatically subscribe you to a marketing mailing list.

We do not sell contact enquiry information.

Service providers and sharing

Railway provides website hosting. Mailgun delivers contact form submissions to Ember’s email inbox. Our email providers process messages when we receive and respond to them. These services process information needed to provide hosting, message delivery and related operations.

We may disclose relevant information where required by law or where reasonably necessary to respond to legal proceedings, protect people or the service, or investigate fraud or misuse.

Our service providers may process or store information outside Australia. Processing locations depend on the provider and service configuration. Contact us if you would like more information about the providers and overseas processing relevant to your enquiry.

How long we keep information

We retain contact enquiries and related correspondence for 12 months after our last contact with you, unless an ongoing relationship or a legal obligation requires us to keep relevant records longer. At the end of the applicable retention period, we delete or de-identify the information we no longer need.

This enquiry retention period does not set the retention period for providers’ technical logs or backup copies, which are subject to the relevant service arrangements and retention processes.

Protecting your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. No website, email service or storage system can guarantee complete security. Please limit your enquiry to the information needed for the conversation.

Access, correction and other requests

Email ember_insurance@proton.me to ask about the information we hold about you, request access or correction, or request deletion. We may need to verify your identity before responding. Do not send identity documents unless we explain why they are needed and how to provide them securely.

We assess requests under applicable law. Where we need to retain information or cannot fulfil a request, we will explain the reason, unless the law prevents us from doing so. Depending on the laws that apply to you, additional rights may include restriction, objection or portability.

Privacy complaints

If you have a privacy concern, email ember_insurance@proton.me with details of the issue. We will review it, contact you if further information is needed, and respond with the outcome and any steps we propose to take.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au to ask whether it can assist with your complaint, or contact another relevant privacy regulator.

Other Ember services

This notice covers the public website and related enquiries. Separate Ember services that process wallet, transaction, payment or claim information may have additional privacy notices or contractual terms. Please review the information provided with the service you use.

Changes to this notice

We will publish updates on this page and revise the effective date. Where applicable law requires additional notice of material changes, we will provide it.